Shipping and Returns
Thank you for choosing to shop at My Cubby Hauz.
We aim to make our beautiful and quality toys and resources accessible to as many families as possible.
We offer the following delivery options
- Flat Rate Shipping Fee of $9.95 Australia - wide.
- Free Shipping on all orders $150+
- For our local customers. Use code "Local" to waive postage fee and arrange for a free pickup.
- For those who wish to combine their orders, use "COMBINE" to waive postage fee on succeeding orders and add order numbers to ship together in the comment. Kindly note that only one code will work on the website at a time and we cannot offer a refund or store voucher for postage paid for already so please consider the code you wish to use prior to checking out.
RETURNS & FAULTY ITEMS
Kindly note that we do not offer return or exchange of products for a change of mind, so kindly choose your items carefully.
My Cubby Hauz appreciates your purchase and aims for 100% satisfaction. We ask that you kindly inspect your deliveries upon arrival and please contact us immediately, at least within 48 hours, should there be any issues upon receipt of your order. We can assist you with the return of a faulty item by offering a number of solutions including replacement, credit or refund. We will only offer a repair, exchange, credit or refund if the goods are returned within a reasonable time (being 14 days from the date the goods have been received), proof of purchase is provided, and upon assessment, the item is considered faulty or is considered to hold a manufacturing fault. We will not offer an exchange, credit or refund of any item where fault or damage has been caused by incorrect using and caring for the item
If you have any inquiries or questions, feel free to message us at email@example.com or call us at 0430916587.